You will be provided with the necessary background information behind the rules and requirements of offering bank products, which will help our people, our company, and H&R Block stay in compliance.
By the end of the course, associates should have the requisite skills to offer clients H&R Block products in a manner consistent with the company’s mission, vision, values and policies.
Final Exam
Student:
Wang, Kent
SCORE:
93%
PASSED
Question
14
True or False? The purpose of this training is to provide associates with the knowledge to comply with applicable government regulations when conducting activities related to financial products.
Your answer: FALSE
Question
True or False? Agency is a legal relationship in which you represent the Bank and may choose what actions to complete.
Your answer:
Question
True or False? You must complete the Bank Agency Training course and pass the exam prior to offering financial products to customers.
Your answer:
Question
True or False? Being an Agent of the Bank requires awareness of certain banking and consumer credit laws, and how they apply to your job tasks.
Your answer:
Question
As an Agent, which of the following activities are your responsibility?
Your answer:
Question
4
True or False? H&R Block conducts oversight of the Agent population by conducting revealed audits, mystery shops, full audits, and targeted reporting.
Your answer: FALSE
Question
True or False? Revealed audits are unannounced. A reviewer can arrive at your office with no prior notice.
Your answer:
Question
True or False? A revealed auditor will arrive with an authorization letter that provides you with a telephone number to call and verify the authenticity of the visit.
Your answer:
Question
True or False? A revealed auditor will take photographs of the office exterior.
Your answer:
Question
True or False? The revealed audit focuses on three areas of compliance: signage/marketing, client information safeguarding, and Emerald Card safeguarding.
Your answer:
Question
True or False? You may refuse access to a revealed audit of your office once the audit is verified by the telephone system.
Your answer:
Question
True or False? Revealed audit status (pass/fail) are available via a dial-in automated system one week after completion of the audit.
Your answer:
Question
True or False? You will be able to tell when a mystery shop has occurred at your office.
Your answer:
Question
True or False? If your office is scheduled for a full audit, you will receive one week advance notice.
Your answer:
Question
True or False? As an Agent of the Bank, you must complete and pass this course prior to offering any financial products to customers.
Your answer:
Question
True or False? As an Agent of the Bank, you are authorized to complete your own product application for an Emerald Advance or RAC.
Your answer:
Question
John presents the following documents as forms of ID. Which document is acceptable:
Your answer:
Question
True or False? As an Agent, you have been given the authority to determine if a client can apply for a product.
Your answer:
Question
True or False? As an Agent, the best way to assist a customer is to provide consistent answers by following the product scripts in the software that comply with government regulations.
Your answer:
Question
The purpose of government regulations regarding comparable details in product charges and fees is:
Your answer:
Question
29
True or False? As an Agent, you have the authority to describe the details of fees, charges, credit terms, and costs as you determine best for the client.
Your answer: TRUE