Final Exam
Student: Wang, Kent
SCORE: 100%
PASSED
Nail the Close is the step where closed-ended questions are most effective.
XTRUE
FALSE
The "BIG 3" opportunities to build your book of business through local marketing this year are:
Referrals, promotions and word of mouth.
XNon-profit referral program, Local Employer Solutions program, and Early Season Promotion.
Non-profit referral program, referrals at the desk, and fliers.
Good neighboring activities, local street fairs, and tax talks.
The tax preparation discount for clients participating in a Local Employer Solutions agreement is:
$25
$50
X$20
$30
The only way we will meet our TPRG goal for TS16 is to increase our New Client Growth.
XTRUE
FALSE
In which steps of the EARN sales model should you use open-ended questions?
Engage in open conversations and Nail the close.
Respond with a personalized solutions and Nail the close.
Ask questions to identify needs and Respond with personalized solutions.
XEngage in open conversations and Ask questions to identify needs.