Final Exam
SCORE: 83%
PASSED
During an EARN sales conversation, the HRB Associate should be doing more of the talking than the potential client in the "E" and "A" parts of the EARN sales conversation. TRUE XXXALSE
High-impact commitments have the following three traits: Special, Terrific and Amazing. XXXSpecific, Timely and Aligned Specific, Timely and a good Attitude Short, To the point, and Interesting
(Wrong Answer) Which of the following steps of the EARN sales conversation model is where the HRB associate presents information about H&R Block's services, products or expertise? E - Engage in open conversations XXXA - Ask and discover client needs R - Respond with a personalized solution N - Nail the close
The three topics discussed in a WIG Huddle are: - Provide performance update on the daily, weekly, and year-to-date progress of the WIG. - Everyone takes a turn sharing their progress on their weekly commitment and asking for help if needed. - Recognize each other for top performance on TPRG ad discuss how to win the day. XXXTRUE FALSE
During an EARN sales conversation, the HRB Associate should be doing more of the talking than the potential client in the "R" and "N" parts of the EARN sales conversation. XXTRUE FALSE
The following statement is a low-impact commitment: I will go to the shopping center next door and talk to clients there. XXXTRUE FALSE